Question & Answer

• A: No, the Student Multimedia Design Center is the only place in the Library that has application software, such as Microsoft Office. If all of the computers are full, you can go to other computing sites on campus.

• A: Yes, the Student Multimedia Design Center has a color printer. Printing is $1.00 per page.

• A: No, Smith Hall computing site has a large format printer. For more information, see the website.

• A: You can do a search on the IT/US Sites software page for the particular software that you want to use.

• A: To print your document, you must first swipe your UD ID card through a card reader connected to a print release station. As a full-time student, you receive 100 free pages every July/January. To print more than 100 pages, you’ll have to add money to your FLEX account. You may use the Value Transfer Station on the Lower Level to do so.

• A: PowerPoint does not save the movie file as part of the PowerPoint presentation. To play the movie file, you must have it in the same folder as the PowerPoint file.

• A: You have several options.
  1. Use a flash drive or memory stick. If you don’t have one with you, you may buy one at the service counter.
  2. Borrow a hard drive from the service counter if you have a valid UD ID.
  3. Upload the file to the UD Drop Box.

• A: You can transfer video to your PC through a FireWire cable. If you don’t have your cable with you, you may borrow one at the service counter.

• A: Yes. You can use the equipment in the Transfer Studio (Studio 5) to transfer between different media. For example, you can transfer your home video from VHS to DVD. The transfer will take at least the length of time of the source media. Studios 1 - 4 can also handle some transfer functions.

• A: Yes, use your UD ID to check out a variety of cables, including Cat-5 (ethernet) cables.

• A: You'll need to first register your laptop by logging in and then choosing the Register Your Laptop link.. There is some more information at this link, or you can call the UD Help Center 831-6000.

• A: The Sound Studio (Studio 6) offers high-end audio recording equipment, including a mixer. Studios 1-4 could also be used, same equipment, just no mixer. Digital Voice Recorders can be checked out from the service desk as well as headsets that contain microphones.

• A: Black and white self service copies on a photocopier are 10¢ each, while those made with cash are 15¢ each. Copies made from the Microform reader printers cost 12¢ each. Color copies are $1.00 each.

• A: Yes, there are 4 scanner copies on the lower level plus two flat-bed scanners. You can scan the document a page at a time or use the document feeder (on the scanner copiers) to scan a document and then attach it to an email, save it to a flash stick, or use the UD Dropbox.

• A: No, we do not give change. There is a change machine located in the Commons and also near the circulation desk that dispenses change with coins.

• A: Yes, the cost for this service is 20¢ per page for black and white photocopies (including from Microforms), 50¢ for black/white transparencies, and $1.50 for color transparencies. Please allow 24 hours processing time for all copy orders.

• A: There is now a Value Transfer Station on the Lower Level near the Student Multimedia Design Center service desk. Locations of Value Transfer Stations on campus and links to transfer money from your bank account are available at: http://www.udel.edu/ud1flex/signUp.html. If you need change or want to add coins to your card, please come to the service desk.

• A: All photocopiers now take FLEX.

• A: The Trabant Copy Center offers fax services and there is an online fax services called Fax Zero that you may want to try.

The Trabant Copy Center is open 8:30 a.m.- 5:00 p.m. Monday - Friday during regular semester hours.

Outgoing Fax U.S. (local and long distance): $2.00 for the first page/$1.00 a page for additional.
Outgoing Fax International: $5.00 for the first page/$3.00 a page for additional.
Incoming Fax: 50 cents/page (US), $1.00/page (International). Fax machines are left on 24 hours, so they can receive incoming faxes at any time.
Payment Options: Cash, Check, or Flex.

Fax Zero is an online fax service that is free for sending 3 pages or under and $1.99 for 15 pages and under to the U.S. and Canada. Users have to put a confirmation code that they will receive in their email to enter into the form to complete the Fax. Users may wish to use the scanner/copiers or flat bed scanners in the Student Multimedia Design Center to scan the pages that they need to fax to use this service.

• A: The microfilm numbers for the News Journal are S 7 or S39 dependent on what year of the News Journal is requested. You can look up Delaware Newspapers by date if you go to the Library home page, click on "Resources", and "Delaware Newspapers Project" and click on Newspapers by date.

• A: The microfilm number for the New York Times is S 4; it is located in the "S" Microfilm section on the Lower Level. The years from 1851 through 2006 are currently on Microfilm.

• A: The government documents on microfiche are located in the cabinets in the alcoves near the U.S. Documents print collection on the west side of the Lower Level.

• A: Yes, the Digital Microform Scanner allows you to adjust resolution, sharpness, and brightness of an image from either Microfiche or Microfilm. The scanner allows you to crop the image so that only what you want fills the screen; this makes the image larger and easier to read. There is also a tool that allows you to “white out” scratches and other imperfections manually, taking away distractions that affect the readability of the microform. The best part is that once you correct the image, you can save the file and attach it to an email to yourself, send it using the UD Dropbox, or save it to a flash stick.

• A: On the Library home page, under Forms, there is a link for the Library Annex Request form. There is also a print form available at the Circulation desk. Fill out the request completely and submit it. The Microform will available that day (if request was submitted by 2 pm) or the next day at the Student Multimedia Design Center service desk.

• A: The U.S. Patent microfilm has been moved to the Library Annex. There are other, convenient ways to research U.S. Patents. Please visit the Reference Department on the first floor to use the CASSIS computer system to look up Patents or use The United States Patent and Trademark Office online database with all patents issued since 1790. For more information on patents, please see the Patent subject guide. If you would still like to use the microfilm, you may fill out a Library Annex Request Form with the patent numbers that you need and items requested by 2:00 PM will be available by 4:00 PM the same day.

• A: Yes and no. All of the Microform collection is available in open stacks. To use a Digital Microform Scanner, please sign in at the service desk. To print from the photocopiers or all but 1 reader printer on the Lower Level, you will need a UD Flex card or new Library copy card. E-mailing or saving on the Digital Microform Scanners is free. The Map collection can also be browsed by public users. For other services, such as checking out books, please see the Public Borrower Information page.
  
  The computing equipment, other than the Microform Scanners and the Scanner/Copiers, is not available for use by public users.